Clinical and customer insight into commercial advantage

Independent healthcare and MedTech consulting across clinical engagement, procurement and implementation

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Hands-On Consulting Services

  • A 90-minute working session focused on one specific commercial or NHS challenge.

    We will test the current approach, identify the key barriers, challenge assumptions and agree a practical set of next steps.

    Best for: early-stage questions, stalled opportunities or teams that need a clear external view before committing further resource.

  • A structured review of how your product or proposition is likely to land with NHS clinicians, procurement teams and other key stakeholders.

    The review considers your evidence, value proposition, likely objections, procurement fit, specification issues and route to adoption.

    You will receive clear findings, identified risks and practical recommendations on what needs to change.

    Best for: suppliers preparing for NHS engagement, procurement activity, tendering or market development.

  • Practical support for organisations that have moved beyond strategy and now need to make adoption happen.

    Harbour Resolution can support stakeholder engagement, implementation planning, switching activity, clinical confidence, training and the removal of barriers that slow or prevent uptake.

    Best for: suppliers moving from contract award, approval or procurement decision into real-world implementation.

Start with an NHS Market Reality Review

A focused, independent review of your product, proposition or NHS market approach from the perspective of someone who has spent years working on the NHS side of the table.

The review includes:

  • Review of your product and current value proposition

  • Assessment of clinical credibility and likely clinician response

  • NHS procurement and pathway considerations

  • Identification of likely objections or barriers

  • Review of evidence and messaging gaps

  • 60-minute review session with your team

  • Short written summary of findings and recommended next steps

Harbour Resolution can identify problems early, sharpen the proposition and help you make better commercial decisions before committing further resource.

Bespoke packages starting from £1,500

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About Chris

Christopher Brown MSc, BSc (Hons), RN is a registered nurse and senior healthcare leader with experience spanning frontline clinical practice, service leadership, patient experience, NHS procurement, clinical engagement and implementation.

His career has included senior nursing leadership, patient experience and complaints management, national NHS Supply Chain roles, and work across wound care, clinical product assurance, procurement strategy and stakeholder engagement.

Chris brings a combination of clinical credibility, commercial understanding and operational experience. He is particularly interested in the space where clinical need, customer insight, procurement and implementation meet — helping organisations turn engagement and evidence into clearer decisions, stronger propositions and practical delivery.

Through Harbour Resolution, he works with healthcare and MedTech organisations on clinical and customer engagement, procurement insight, proposition development, implementation and adoption.

Chris is based in Northern Ireland and works across the UK and Ireland.

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From Insight to Implementation

Good engagement is only valuable if something happens as a result. Harbour Resolution uses a structured approach to turn clinical and customer insight into clearer decisions, stronger commercial propositions and practical implementation.

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